SHIPPING
Where do you ship to?
We ship all over Europe. For more details regarding countries and rates please go to our shipping page.
How much are the shipping costs?
You can check the different rates on our shipping page
Where is my order?
You will receive an email with a tracking number as soon as your package has been shipped from our warehouse.
You can check your estimated delivery time on our shipping page
RETURNS
How do I return something?
You can revise all the steps on our returns page.
The product must be in perfect conditions and the original labels need to be included.
Do I have to pay for return shipping?
Return fee will be automatically deducted from your refund when the return is processed.
The return fee for Europe is 7€ except for Germany which is 4€. Rest of the world the price is 13€.
Original shipping costs are not refunded.
How long does it take until I get my refund?
It usually takes 5-7 working days for the refund to be processed once we have received your return in our warehouse. You’ll receive a confirmation email when the refund has been made.
We will use the same
means of payment for this as you used for the original transaction.
Can I exchange an item for a different size?
You will need to make a return and place a new order for any exchanges. Please email us at dear@vannbells.com for fre shipping cost refund that would otherwise be charged to your second order.
PAYMENT METHODS
Which payment methods do you offer?
You can place your order via Credit card or Paypal.